Q: Can I see a sample of your yarn?
A: Yes! It's actually a great idea to see the colors in person before you order. Email me or message me on Etsy and I can mail you some samples.
Q: What do you use for shipping and how long does that take?
A: For smaller items I use USPS First Class or Priority Mail. For larger items I use either Standard Post or FedEx ground shipping. I check the prices to see what is the best deal and pass that savings on to you. FedEx takes up to 5 business days. Standard Post can be up to 9 days. For international shipping I use USPS First Class International for items weighing less than 4 pounds and Priority Mail International for everything else. Those usually arrive in about a week, but can be up to 3 weeks, depending on where you live.
If you live in the Bay Area, I can give you a coupon code for free shipping and we can arrange a pickup or delivery. Also contact me if you live elsewhere on the west coast, because I might be able to discount your shipping, too.
Q: Do you offer discounts for large or wholesale orders?
A: Yes. The discount really depends on which items you're interested in and how many you want to order. Some items are not available for wholesale at this time, but most others are. Contact me before you order so I can calculate the shipping for multiple items and quote you a total price.
If you own a store that works on consignment, I may be able to do that for some items. Again, just contact me so we can discuss your options. I would love to see my items in your store!
Q: I bought an item from you two years ago and I don't see it in your shop anymore. Can I still get another one?
A: More than likely, yes. I change up my designs every year to keep my shop fresh and try new materials. But I keep all of my old patterns, and I can usually make anything I have sold before. Usually at the same price or at least close to what you paid.
Q: What do I do if I have a problem with my order?
A: Just get in touch with me so I can be sure to make it right. Sometimes an item looks different in person than it did online. Sometimes a strand breaks or the size isn't right or any number of other issues. When that happens I can usually arrange to exchange, repair, or help you fix an item. If it comes to it, I can arrange a return and a refund. I want you to have a great experience and to love your handmade item, so please don't hesitate to let me know what's up.
Questions about poufs:
Q: What the heck is a pouf?
A: Poufs are fun round pillows that can be used as cushions, footrests or even extra seating. The way I knit them they kind of take on a sea urchin shape. I get a lot of requests for poufs to be used in kids rooms or for nursing mamas to prop up their feet.
I fill my poufs either with soft polyester fiberfill, which makes them cushy and great to use as floor pillows, foam, which makes them nice and sturdy, or polystyrene balls, which are lightweight and create a perfectly round shape.
Q: How long does it take to make a pouf?
A: Well, that depends. If I have all the materials on hand and no other orders or shows to prep for, I could potentially make your pouf in a day or two. For the biggest poufs, and especially those made of handmade wool cord, it may take up to three weeks. For handmade goods, that's the breaks.
Q: Why aren't your poufs as cheap as the ones at Target/cb2/World Market/etc?
A: When you buy a pouf from me, you are supporting a small craft business that is my livelihood. I put in a great deal of time to knit, assemble, and ship these poufs by hand. I simply can't afford to charge a rock bottom price for that. The good news is that when you buy from me you can get a completely custom item and if you have any questions or concerns about it in the future, I am always here to help you out.
Q: How do I clean my pouf?
A: My yarn is technically machine washable and dryable (not so for the rope). But considering the size, shape, and stuffing in the pouf, your best bet is either to spot clean with a damp rag, or dunk the pouf in a big tub of water mixed with a gentle cleanser like Woolite. Then you can air dry it. Some of the yarn poufs now have removable covers, which make them super easy to hand wash. Or, you can get in touch with me for instructions on removing a rope or wool cord cover for washing.
Q: Do you do custom sizes, shapes, or colors?
A: Absolutely. All the time. If there's something you have in mind, please get in touch and we can discuss your options. I can't make every dream come true, but I'll sure try.
Q: What if I want to make my own pouf?
A: I sell patterns for rope poufs (and many other designs) on Etsy and Ravelry. A good place to buy the cotton rope I use is Createforless.com. A good place to buy the extra large needles is Jimmy Beans Wool. If you want to cut and roll your own foam stuffing, a good place to order it is OnlineFabricStore.net.